Privacy Policy

SignBridge SA (Pty) Ltd (“SignBridge SA”, “we”, “us” or “our”) is committed to protecting your privacy and ensuring that your personal information is handled in a responsible and transparent manner.

This Privacy Policy explains what information we collect, how we use it, the legal basis for processing it, and the rights you have in relation to your personal information, in accordance with the Protection of Personal Information Act (POPIA), 2013 (South Africa) and other applicable data protection laws.

We may collect the following types of personal information:

• Contact details (name, email address, phone number, organisation name, job title)
• Information you provide when requesting a demo, contacting us or using our services
• Communication records (emails, support requests, meeting notes)
• Technical information (IP address, device details, browser type, usage data)
• Any other information you voluntarily provide to us

Interpreting sessions. When our services are used to interpret a conversation, we process only the session data needed to connect participants, deliver the service and meet audit requirements agreed with our client organisation (for example session time, duration, language and participants’ roles). Interpreters are bound by strict confidentiality obligations. Sessions are not recorded unless your organisation has a lawful reason, has told you in advance and has enabled recording.

We use your personal information to:

• Provide and improve our products and services
• Communicate with you, including responding to enquiries and support requests
• Process demo requests and manage customer relationships
• Send important service, security or policy updates
• Meet legal and regulatory obligations

We do not sell your personal information. We will only send you marketing communications with your consent, and you can opt out at any time.

We process personal information on the following lawful bases:

• Your consent, where required
• The performance of a contract or to take steps at your request
• Our legitimate interests, such as improving our services and ensuring security
• Compliance with legal and regulatory obligations

We use cookies and similar technologies to enhance your browsing experience, analyse site usage and improve our services. You can manage your cookie preferences through your browser settings. For more information, please see our Cookie Policy.

We keep personal information only for as long as necessary to fulfil the purposes for which it was collected, including for legal, regulatory or operational requirements. When no longer needed, we securely delete or anonymise your information. Website enquiries are kept for a maximum of 24 months unless they become part of a customer relationship.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or alteration. Our systems are designed with security, privacy and compliance with POPIA and international standards in mind. These include encryption in transit, role-based access control, audit logging and regular security reviews.

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, where applicable
• Object to or restrict certain processing activities
• Lodge a complaint with the Information Regulator (South Africa)

To exercise these rights, contact our Information Officer using the details below. Requests for access to records may also be made in terms of our PAIA Manual.

Where we transfer personal information outside of South Africa, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws, including section 72 of POPIA.

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@signbridgesa.co.za
• Address: SignBridge SA (Pty) Ltd, Johannesburg, South Africa
• Information Regulator: inforegulator.org.za